Our Values
Whether with a customer, a vendor or a Volume associate, we are committed to treating others as we like to be treated. We know that dishonesty and mistrust cloud situations and harm valued relationships. We know that sometimes the truth is painful and can even cause extra work, but that in the long run, it leads to healthy relations, profitable business opportunities and the ultimate success of this organization.

"Service is our Business"
Our ability to achieve long term growth as an organization and individual success as Volume associated hinges on our ability to exceed our customer's expectations every time we have the opportunity. We don't sell promises, and we don't sell apologies. We sell service, and we do it better than the competition.

"The creativity of our associates makes it all happen"
The best laid plans can fall apart for any company. We set ourselves apart by our ability to rise to the occasion and come up with creative solutions that enable us to meet our obligations without our customers even knowing there was a problem. Whether it is a driver who takes the initiative to leave early in bad weather, or a dispatcher who juggles last minute freight to cover it all or a sales person who knocks on the last door and puts together a solution the competition ignored...every associate at Volume makes it happen.

Quality Policy
Volume Transportation is dedicated to meeting customer requirements and to the process of continuous improvement. Because of the commitment to always working to better ourselves, our company and our services, every associate owns identifying areas for improvement, improving the exciting process and eliminating those things that add waste to the system.

We challenge everyone in the organization to ask "Why?" and discuss the alternatives. For those who hear it asked, we challenge them to not take it as an attack on a process they may have created, but rather as an opportunity to improve that process because someone may have seen a better way.